Heath.work™

02.23.26

Heath.work ‘26

New year. New portfolio.

I don’t typically believe in New Year’s resolutions. But I do believe in momentum.

At the beginning of my career, I was always building. Always shipping. Always experimenting in public. Somewhere along the way, client work and fulltime work took over, and my own playground went quiet.

This is me turning the volume back up.

More intention. More making. More learning by doing.

With agentic AI in the mix, I can move faster than ever,and I’m having more fun than I have in years.

It feels a little like ’99 again.

New work drops weekly in the Art space.

Latest News

Youi®, Finder Insurer of the Year 2026

Putting 'you' first made us first.

You’ve probably figured it out by now: Youi is all about you. Well, not you, the person thinking about working here but YOU, the person thinking about insurance. Finder certainly has too awarding us Insurer of the Year 2026.

We don't like bragging. But if ever there was an award to brag about, this is it.

Heath.work™

You.insured

Youi®

Youi cae study hero

From challenger to category leader.

I joined Youi in 2008, back when Flash ruled the web, my phone flipped open, and the big incumbent insurers didn’t know our name.

17 years later, Youi is one of Australia’s most recognised insurance brands—winner of Finder’s Insurer of the Year.

From scrappy banner ads to full-scale digital transformation, I’ve shaped experiences, led design systems, built teams, and helped turn a bold startup into a national brand.

By the numbers

17+

Years at Youi®. Helping it grow from startup to national brand.

1B

From challenger to unicorn status

N^o1

Finder Insurer of The Year 2026.

4.7

"Excellent" TrustPilot Rating

Hand holding mobile phone displaying the Youi website

Hand holding mobile phone displaying the Youi website

Hand holding mobile phone displaying the Youi website

Bridging digital and human experiences.

At Youi, the benchmark for customer experience isn’t our website, it’s our call centre. Over the phone, consultants guide customers through a natural conversation: listening first, asking one question at a time, explaining context, and building confidence before committing.

This project set out to bring that experience online.

We redesigned our quote flows to behave more like a conversation than a form. By using natural language, progressive disclosure, and contextual cues, we replicated the clarity and reassurance of a call-centre interaction in a digital environment.

Customers were guided step-by-step, reducing cognitive load, removing ambiguity at decision points, and eliminating common sticking points that previously led to abandonment.

The result was a quoting experience that felt human, intuitive, and confidence-building, bridging the gap between digital self-service and assisted sales, improving conversion, reducing completion times and advisor talk time.

Digital Product Strategy
End-to-end mobile-first e-commerce redesign
Design system refinement, including new components and patterns
Front-end development support and quality assurance
User research and usability testing with real customers
UX copywriting aligned to conversational principles

Hand holding mobile phone displaying the Youi website

Hand holding mobile phone displaying the Youi website

Hand holding mobile phone displaying the Youi website

Heath.work™

Expertise & Capabilities

I design it. I build it.
I ship it.

TL;DR

I combine sharp design thinking with deep user insight and creative implementation to help brands ship better products.

Not just functional. Not just polished. But purposeful, engaging, commercially effective, and unmistakably on-brand.

27+ years in, the titles evolved but the mindset hasn’t.

By the numbers

27+

Years at Youi®. Helping it grow from startup to national brand.

ONE

Obsession: solving problems creatively.

Purposeful design

Brand. UI. UX. CX.

They’re not separate disciplines to me — they’re layers of the same system.

I craft experiences that are visually sharp, intuitively structured, and emotionally resonant. Design systems that scale. Interfaces that feel obvious. Journeys that reduce friction and reward intent.

Not just beautiful.

Beautifully simple.

Because good design doesn’t shout.

It works.

3.1

Built, not just imagined

HTML. CSS. JS. APIs. Components. Performance. Accessibility.

I bridge the gap between design intent and production reality. I understand constraints, trade-offs, and technical nuance — which means fewer surprises, cleaner handovers, and faster shipping.

I’ve built design systems. Shipped responsive interfaces. Optimised performance. Run experiments. Improved conversion.

I speak developer.

Which means ideas don’t die in Jira.

They ship.

3.2

Creativity + commercial logic

I design for outcomes.

Activation. Retention. Conversion. Growth.

I’ve reduced CPA, increased LTV, shaped OKRs, led CRO experiments, and influenced roadmap direction.

I work closely with POs, PMs, engineers, marketers, and exec teams — aligning user needs with business ambition.

Because great design without impact is decoration.

And impact without empathy is noise.

I build products that balance both.

3.3

Heath.work™

******

I fucking love design.

An ode to design

I fucking love design.

Design is problem solving. Making something new. Making something better. Making something no one has ever seen before. Making something you didn't know you needed.

Design is form and function. It's making something beautiful that works beautifully.

Design is communication. It tells a story. It is the story. It's worth a thousand words.

Design is collaborating and learning. It's validating and understanding.

Design is making the impossible possible. Make something from nothing.

Design is taking big risks for big rewards. It's big ideas and big hearts.

I fucking love design.

By the numbers

'99

Since 1999: That’s 27+ Years spent doing what I love.

17yr

Years at Youi®. Helping it grow from startup to one of Australia's most recognised brands.

From ‘99 till now.

I started my career when mobile phones were the size of a brick, the internet was still in a bubble and no one had heard of “UX design” .

I was a Flash developer building interactive experiences back when divs didn’t even float. I wrote code. I designed brands. Animated interfaces. I obsessed over how things moved, responded, and felt.

That technical foundation shaped everything that followed.

As the industry evolved, so did I. From developer to designer, from generalist creative to UI/UX designer, and eventually product thinker, but always in a space where design and engineering overlap. Not choosing sides. Connecting them.

Over 27 years, I’ve worked with brands like Cadbury, Mars, Whiskas, Samsung, M&Ms, Hello Sunshine, Coles, MasterFoods, Nokia, and most recently Youi.

Different industries. Different scales. Same constant:

Solve the real problem. Build the right thing. Ship it properly.

Today, I combine design thinking, deep user insight, and hands-on front-end engineering to create digital products that are purposeful, performant, and commercially effective.

Not just ideas.

Not just prototypes.

Working systems designed thoughtfully, built deliberately, and improved continuously.

Because the best creative problem solving doesn’t stop at the concept.

Heath.work™

******

Say hello

An ode to design

Design is problem solving. Making something new. Making something better. Making something no one has ever seen before. Making something you didn't know you needed.

Design is form and function. It's making something beautiful that works beautifully.

Design is communication. It tells a story. It is the story. It's worth a thousand words.

Design is collaborating and learning. It's validating and understanding.

Design is making the impossible possible. Make something from nothing.

Design is taking big risks for big rewards. It's big ideas and big hearts.

I fucking love design.

Heath.work™

Abstract Activity

Heath.art ‘26

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